Terms of Service
Effective Date : July 1, 2026
Welcome to GazeIT. These Terms of Service ("Terms") govern your access to and use of our website, products, consulting services, implementation services, training, support, and related professional services.
By accessing our website or engaging GazeIT for any service, you agree to be bound by these Terms.
1. About GazeIT
GazeIT is a technology consulting company providing digital transformation, business consulting, implementation, integration, customization, training, and support services for cloud and on-premise business solutions.
Our areas of expertise include, but are not limited to:
Zoho Implementation & Consulting
ERP & CRM Consulting
Business Process Automation
Workflow Design
Custom Application Development
API & Third-Party Integrations
Data Migration
Retail & POS Solutions
Hardware Deployment & Configuration
Annual Maintenance & Technical Support
User Training
2. Nature of Services
GazeIT provides professional consulting and implementation services.
Depending on the engagement, services may include:
Requirement Analysis
Solution Design
Software Configuration
Business Process Consulting
Implementation
Data Migration
Workflow Automation
System Integration
Report Development
Testing
User Training
Go-Live Support
Post Implementation Support
The exact scope will always be defined in the approved proposal, quotation, Statement of Work (SOW), or agreement.
3. Software Licensing
Unless explicitly stated otherwise:
GazeIT does not own or develop third-party software products.
Software licenses are governed by the respective software publisher.
License pricing, renewal terms, usage rights, and subscription policies are determined by the software vendor.
Examples include:
Zoho Products
GOFRUGAL Solutions
POS Software
Accounting Applications
Business Productivity Platforms
Customers are responsible for complying with the software publisher's license agreement.
4. Hardware Products
Where GazeIT supplies hardware, such as:
POS Machines
Barcode Scanners
Receipt Printers
Label Printers
Cash Drawers
RFID Devices
Biometric Devices
Tablets
Mobile Computers
Networking Equipment
the manufacturer's warranty, replacement, and repair policies apply.
GazeIT acts as an implementation and supply partner and does not provide warranties beyond those offered by the manufacturer unless expressly agreed in writing.
5. Customer Responsibilities
The customer agrees to:
Provide accurate business requirements.
Assign authorized project contacts.
Provide timely approvals.
Supply required business data.
Ensure availability of required infrastructure.
Purchase valid software licenses.
Maintain regular backups.
Participate in testing and user acceptance.
Attend training sessions.
Project delays caused by delayed customer responses may impact delivery timelines.
6. Project Changes
Any request beyond the agreed project scope may require:
Scope review
Revised quotation
Additional implementation charges
Timeline revision
GazeIT reserves the right to evaluate all change requests before commencing additional work.
7. Payment Terms
Unless otherwise agreed:
Payments are due according to the approved quotation or agreement.
Software licenses are generally non-refundable once activated.
Delayed payments may result in suspension of services.
Taxes are charged as applicable under prevailing laws.
Outstanding invoices may attract interest where permitted by law.
8. Intellectual Property
All intellectual property rights relating to:
Methodologies
Documentation
Templates
Training Materials
Source Code developed by GazeIT (unless otherwise agreed)
Business Frameworks
remain the property of GazeIT unless specifically transferred under a written agreement.
Third-party software remains the property of its respective owners.
9. Confidentiality
Both parties agree to maintain the confidentiality of:
Business Information
Financial Information
Customer Data
Technical Documentation
Project Information
Credentials
Trade Secrets
Confidential information will not be disclosed except where required by law or with written consent.
10. Data Protection
GazeIT handles customer information in accordance with its Privacy Policy.
Customers remain responsible for:
Data accuracy
Backup procedures
Regulatory compliance
Access permissions
Where required, GazeIT may process customer data solely for the purpose of delivering contracted services.
11. Third-Party Products and Services
GazeIT may recommend or implement products from third-party vendors.
These products remain subject to:
Vendor pricing
Vendor licensing
Vendor support policies
Vendor service availability
Vendor product roadmap
GazeIT is not responsible for interruptions, pricing changes, feature modifications, or discontinuation of third-party products.
12. Support Services
Support services may include:
Remote Assistance
Help Desk Support
Bug Investigation
Configuration Assistance
User Guidance
Minor Enhancements
Support does not include major custom development unless covered under a separate agreement.
Support availability depends on the selected service plan or Annual Support Subscription (ASS).
13. Service Availability
While GazeIT strives to provide uninterrupted services, we do not guarantee continuous availability due to factors including:
Internet connectivity
Cloud platform outages
Third-party vendor maintenance
Customer infrastructure issues
Force majeure events
14. Limitation of Liability
To the maximum extent permitted by law, GazeIT shall not be liable for:
Indirect damages
Loss of profits
Loss of revenue
Business interruption
Loss of goodwill
Loss of business opportunities
Data loss resulting from customer actions or third-party failures
Our total liability for any claim shall not exceed the fees paid by the customer for the specific services giving rise to the claim, unless otherwise required by applicable law.
15. Warranty Disclaimer
Professional services are provided using commercially reasonable skill and care.
Except where expressly stated in writing, GazeIT makes no warranties regarding:
Specific business outcomes
Increase in revenue
Search engine rankings
Operational savings
Compatibility with unsupported systems
Third-party software performance
16. Project Completion
A project shall be considered completed when:
Deliverables are accepted by the customer;
The agreed implementation scope has been delivered; or
The customer begins production use without reporting material issues within the agreed acceptance period.
Any additional work requested after project completion may be treated as a new engagement.
17. Termination
Either party may terminate the engagement in accordance with the applicable agreement.
Termination does not relieve either party of obligations incurred before the termination date, including payment obligations for completed work or non-refundable third-party licenses.
18. Website Use
Users agree not to:
Attempt unauthorized access to our systems.
Introduce malware or malicious code.
Copy or misuse website content without permission.
Use the website for unlawful purposes.
Interfere with the operation or security of the website.
19. Changes to These Terms
GazeIT may revise these Terms from time to time. The latest version will be published on our website with the updated effective date.
Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India, unless otherwise agreed in writing.
21. Contact Us
For questions regarding these Terms of Service, please contact:
Gaze IT Solutions Private Limited
301, Divine Nest, Paradwal Chowk, Dehugoan,
Pune, Maharashtra, India - 412109
Email : info@gazeit.in
Website : www.gazeit.in
Business Hours : Monday to Saturday
We are committed to delivering professional consulting, implementation, integration, and support services while helping businesses adopt technology with confidence.
