Cancellation and Refund

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Last Updated: 06 January 2023

Return and Refund Policy:

Electronics Goods:

1. Returns:

   • Customers have 7days from the date of purchase to return any electronics goods for a refund or exchange.

   • The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

   • GazeIT reserves the right to inspect the product before approving the return.

2. Refunds:

   • Refunds will be issued to the original payment method used during the purchase.

   • Shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.

3. Exchanges:

   • Exchanges are subject to product availability.

   • If an exchange is not possible, a refund will be issued.

Software Services:

1. Refund Policy:

   • GazeIT offers a 3 Days refund policy for software services.

   • Refund requests must be submitted in writing to accounts@gazeit.in.

   • Refunds will be processed within 30days upon approval.

2. Cancellation:

   • Customers can cancel their subscription or service by notifying Gaze IT Solutions Private Limited in writing.

   • Cancellations may be subject to prorated charges, and refunds will be issued accordingly.

Consulting Services:

1. Cancellation and Refund:

   • Consulting services can be canceled with 3days notice.

   • If the cancellation is made within this period, Gaze IT Solutions Private Limited will refund any prepaid fees, excluding any work already performed.

2. Project Termination:

   • If the consulting project is terminated by the client before completion, Gaze IT Solutions Private Limited may charge for work performed up to that point.

General Terms:

1. Damaged or Defective Products:

   • If the product is received damaged or defective, customers should contact accounts@gazeit.in within 48hrs for assistance.

2. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

3. Changes to Policies:

   • Gaze IT Solutions Pvt Ltd reserves the right to modify or update these policies at any time. Customers will be notified of any changes.​​

Make sure to adapt these guidelines to your specific business model, and consider consulting with a legal professional to ensure compliance with local regulations.